Our Pricing Plans
Simple, transparent pricing for managed IT support in Kent and South East London. Choose the additional services that fit your risk level and the protection you need.
Onboarding or project work is quoted upfront.
On-site support available as an add-on.
Standard Support
Fast, reliable remote support and solid day-to-day IT management for your business.
ex VAT · 12-month rolling contract
- Unlimited remote support
- Microsoft 365 management
- Remote monitoring and management of servers, network & Wi-Fi infrastructure
- 30-minute SLA response
- Support hours: 08:00–17:30 (Mon–Fri)
- Quarterly Technical Account Manager review
- Bi-monthly proactive maintenance
- Monitoring and alerts for key infrastructure
- On-site visits quoted and charged separately
Premium Support
Everything in Standard, plus on-site support, security, backup and Cyber Essentials. bills.
ex VAT · 12-month rolling contract
- Everything in Standard support
- On-site visits included — no call-out charges
- Email security — Microsoft Defender or Mesh Gateway
- Cloud backup — email, OneDrive & SharePoint
- Cyber Essentials support included year-round
- 30-minute SLA response
- Support hours: 08:00–17:30 (Mon–Fri)
- Quarterly Technical Account Manager review
- Predictable monthly cost — budget with confidence
Optional extras
Need something more?
Both plans cover your day-to-day IT needs. If you need more — extended hours, emergency cover, or regular on-site time — we can build that in. Everything below is available on top of either plan, quoted on request.
Extended Support Hours
Need cover beyond standard business hours? We can extend your support window to include evenings or Saturdays — useful for shift-based teams or client-facing businesses that can't go down.
Quoted on request
24/7 Emergency Support
For critical failures that genuinely can't wait until morning. A direct line to a senior WikiTech engineer, any time of day or night — because some problems are too expensive to leave until 9am.
Quoted on request
On-Site Days
Scheduled engineer visits for hands-on support, staff training, or hardware work — or a dedicated security day to review your setup, tighten configurations, and prepare for audits like Cyber Essentials.
Quoted on request
How We Price Your Support
Your monthly cost is based on
What Our Clients Say
"The team has gone above and beyond. They don't just provide IT support, they look at all our systems and processes and design a strategy to innovate and improve everything. The end result is vastly improved productivity and reporting. They transformed legacy Excel spreadsheets into automated PowerApps. The on-hand development really helps."
UK Pool Store
Glan Davies, Managing Director
Quick Answers to Your Top Questions on pricing
Frequently Asked Questions (FAQs)
Find answers to the most common questions about Managed IT Services in Kent. If you can't find what you're looking for here, please contact us.
We price per user, because support is driven by the people using the systems. Devices and setup complexity are factored into the quote.
Microsoft 365 support is included. Licences are billed separately unless agreed as part of your package.
Our minimum is 5 users.
Yes. Once scope is confirmed, we provide a fixed monthly price so you can budget properly.
Sometimes. If your setup needs tidying or a migration before we can support it properly, we’ll quote that upfront.
Yes. We’ll handle the handover and make sure access, documentation and ownership are clear from day one.