About WikiTech

Senior engineers only. Clear ownership from day one.

We’re a managed IT support partner for small businesses across Kent and South East London. We fix issues fast, explain things in plain English, and help you prevent problems before they disrupt your day.

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Founded 2022by Ben & Anna Wicken
Senior engineers onlyno first-line, no escalations
3.3 minaverage first response
Kent & SE Londonplus remote teams
Our story

Built around a better way to do IT support.

WikiTech was founded in 2022 by husband-and-wife team Ben and Anna Wicken. Head of Service Desk Matt, and CTO Martin, followed shortly after and are now part-owners of the business.

WikiTech was born out of a shared frustration with typical IT support providers. The founding team believed there was a better way: one that reflected the kind of IT support service they would want to receive themselves. That means fast, expert-led support from experienced engineers who communicate clearly and honestly. These founding principles of honesty, expertise, and reliability became the foundation of the WikiTech model and remain central to how we operate today.

The brand name, coined by co-founder Anna, blends “Wicken” (Ben and Anna’s surname) with “Tech”, a reflection of the family roots of the brand and our straightforward, people-first approach to service.

We’re not your typical IT provider. We’re a focused, agile team led by senior engineers who take ownership from start to finish. No endless escalations, no confusing handovers, just expert fixes that work. We partner with businesses that want a personal service that’s straightforward, reliable, and genuinely invested in their success.

WikiTech founders Ben and Anna Wicken
What makes WikiTech different

Support-led services, delivered by senior engineers.

Clear SLAs, transparent pricing, and a team that takes ownership. Here’s what that looks like in practice.

Real people. Real support.

No chatbots. No first-line responders. No gatekeeping of expertise. Our clients speak directly to experienced engineers who know their business and have the knowledge to resolve their issues without endless escalations.

Always upserve. Never upsell.

We go above and beyond to work in our clients’ best interests, offering value, clarity, and guidance. We never push unnecessary products or services, and if there’s a cheaper alternative elsewhere, we tell them.

Serious expertise. Friendly service.

We take the time to learn our clients’ business as well as their systems. Issues happen, but our clients trust us to know how to handle it. Which we do, every time.

We speak your language.

Our communications are free from jargon and overly technical speak. Clients leave every interaction with understanding and clarity.

Our mission

Our mission is to provide honest, expert-led IT support that businesses trust: delivering clear advice, rapid responses, and genuine care to keep systems running and help clients grow. We’ve replaced traditional first-line response with senior engineers who deliver the support clients need, when they need it. Our technical expertise, combined with deep client knowledge, lets us respond quickly, understand what’s needed, explain it clearly, and follow through with care. Genuine support. Expert solutions. No drama.

Our vision

Our vision is to scale WikiTech sustainably and with intention into the region’s most trusted IT partner, where every client directly benefits from the expertise of senior engineers, and growth never comes at the expense of people, service, or quality. We’ll grow a team and client base that continues to reflect our values, staying committed to the people-first environment, genuine service, and high-quality support that define us today.

Our values

What you can expect from us, every time you call.

Honesty

  • We believe in being open, transparent, and having genuine conversations, both with clients and with each other.
  • We avoid jargon, don’t sugar-coat, and say what’s true, even if it’s not what someone wants to hear.
  • If mistakes are made, we own them and fix them.

Reliability

  • If we say we’ll do something, we do it. Our team and clients know they can count on us every time.
  • We honour our commitments and stick to deadlines.
  • Service Level Agreements are a worst-case scenario; we respond quickly and follow through until the issue is fully resolved.

Expertise

  • No chatbots. No first-line response. No escalations. Just real humans with real expertise.
  • We take ownership of issues because we have the knowledge, experience, and confidence to solve them.
  • We draw on a deep understanding of our clients’ business as well as their systems.
Meet the team

The people who drive our success.

A focused group of senior engineers and a founding team. Get to know the people you’ll actually speak to.

BW

Ben Wicken

Managing Director
AW

Anna Wicken

Operations Director
MS

Martin Sandford

Chief Technology Officer
MS

Matt Scott

Head of Service Desk
TU

Tom Ussher

Senior IT Engineer
NA

Nick Abbott

Senior IT Engineer
See full team profiles →
“
The team has gone above and beyond. They don’t just provide IT support, they look at all our systems and processes and design a strategy to innovate and improve everything. The end result is vastly improved productivity and reporting. They transformed legacy Excel spreadsheets into automated PowerApps. The on-hand development really helps.
Glan DaviesManaging Director, UK Pool Store
FAQs

Frequently asked questions.

Answers to the most common questions about WikiTech. If you can’t find what you’re looking for, please get in touch.

Do you only work with businesses in Kent?
We’re based in Kent and support businesses across Kent and South East London, plus remote teams.
Will we get passed around different people?
No. You get clear ownership and experienced engineers from day one. We build long-term partnerships based on our core values of honesty, reliability, and expertise, and we do more than just fix problems: we help clients develop smart solutions that keep their business running.
Do you offer one-off help or only ongoing support?
We mainly work as a managed support partner. If you have a specific project, we’ll tell you quickly whether it’s a good fit.
What does onboarding look like?
We start by understanding your setup, then agree priorities upfront so there are no surprises. We look at your users, locations, Microsoft 365 environment, and the issues you keep seeing. We prioritise the risks and quick wins, and put the basics in place so your environment runs properly. From there, you get fast support when things go wrong, plus proactive maintenance and clear recommendations to keep things running.

The 15-minute assessment.

Tell us about your setup: how many users, where you’re based, and the challenges you’re seeing. We’ll identify the risks, spot the quick wins, and if we can, fix it right there on the call.

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