01
Senior engineers only
The person who answers your call can actually fix it. No first-line filter, no chatbots, no escalations. You're straight through to a senior 3rd-line engineer from day one.
No hand-offs ALL SYSTEMS OPERATIONAL · MAIDSTONE, KENT · RESPONSE 3.3 MIN
Fixed. Fast. First time.
Senior engineers who answer the phone, own the problem and fix it properly. But great IT support is just the start: we're the technology partner behind businesses across Kent and the South East, from cyber security and app development to practical, money-saving AI.
▶ MEET THE PEOPLE WHO PICK UP · SOUND ON
0.0 minavg first response
0%SLA compliance
0tickets closed · Jan 26
<1 dayavg resolution
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Why WikiTech
Not just a helpdesk. Your technology partner.
Most IT companies stop at "fixed." We start there, then help your business get ahead. Four reasons companies across Kent and the South East make the switch, and stay.
02
Proof, not promises
We publish real performance data every month, on the same dashboard we see. Averages measured, not marketed. When your provider is measured, behaviour changes.
3.3 min avg response 03
One fixed price
Two simple plans from £40 per user, per month. No ticket fees, no "out of scope" surprises, no creep. The finance director gets a number that doesn't move when you have a bad month.
No surprise invoices 04
A true technology partner
Beyond break/fix: app development, automation and practical AI, plus a senior TAM who plans your roadmap. Not a supplier you chase, but part of your team.
Beyond supportProof, not promises
We publish our desk data. Every month.
Every client sees the same dashboard we do: response times, resolution rates, open tickets. When your IT provider is measured, behaviour changes. Ours already was.
servicedesk / performance JANUARY 2026 · ACTUALS
0.0 min Avg first response SLA says 30 minutes. We averaged 3.3.
0%
Within SLA Every single ticket. No asterisks. 0 Tickets resolved In one month, by a senior-only desk. Seniors are fast.
<1 day Avg resolution Fixed properly. Repeat issues get root-caused.
live desk metrics · shared with every client, every month · no cherry-picking
Capabilities
Everything we take off your plate
One provider, one number to call, one team that already knows your setup. Support is the foundation; the partnership is what you'll notice.
01
Managed IT Support
Unlimited remote support from senior engineers. 30-minute SLA, most calls answered within 4 rings. No menus, no chatbots.
The core
02
Microsoft 365
User and mailbox management included in your plan, not billed as extra. Migrations, Teams Voice and Intune on tap. Licensing at cost.
Included as standard
03
Cyber Security
Email protection, EDR, patching and monitoring, led by our CTO. Cyber Essentials certified, with Plus and ISO prep available.
Cyber Essentials certified
04
Backup & Continuity
Microsoft 365 backup and continuity planning. Tested, monitored and actually restorable, because an untested backup is just a rumour.
Sleep at night
05
Cloud & Azure
Azure and cloud projects where cloud is the right answer, and honest advice when it isn't. No re-platforming for a bigger invoice.
Where it fits
06
VoIP & Telephony
Business phone systems that work in the office and at home, including Teams Voice setup, porting and ongoing management.
Office + remote
07
Infrastructure & Connectivity
Servers, networking, Wi-Fi and firewalls, covered under your plan and built by the same engineers who support them afterwards.
Networks · Wi-Fi · firewalls
08
Procurement & Licensing
The right kit and licences quoted upfront, no guesswork. We recommend what fits your business, not the biggest margin.
No guesswork
09
App Development & AI
Bespoke software, automation and practical AI, built in-house, not brokered out. This is what makes us a partner, not just a helpdesk.
Our edge →
Beyond support
A helpdesk fixes today. A tech partner builds tomorrow.
Every WikiTech client gets a dedicated Technical Account Manager: a senior engineer, never a salesperson. Quarterly, they sit down with you and talk business, not tickets: where you're losing hours, what should be automated, where AI genuinely helps and where it's hype.
→
Bespoke app developmentInternal tools, client portals, integrations between the systems you already pay for, designed and built in-house.
→
AI & automation, applied practicallyWe automate the boring 20% of your team's week (quoting, reporting, data entry) with tech that pays for itself.
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A real technology roadmapSecurity, tooling and infrastructure planned quarters ahead, so IT stops being a series of surprises.
→
Zero sales pressureSolutions are only proposed when they fit. If doing nothing is the right call, that's the recommendation.
Custom softwareAI & automationIntegrationsSecurity roadmapQuarterly TAM reviews
QUARTERLY TAM REVIEWYour account manager is a senior 3rd-line engineer. Technical, not sales.
The humans
Small enough to care. Senior enough to fix anything.
No call centre. No ticket farm. No junior desk to get past. Every WikiTech engineer is senior, and you'll know them by name within a month. Deliberately compact and deliberately experienced: that's how response gets measured in minutes, not days.
Names, not ticket numbersThe same senior engineers every time you call. Relationships, not roulette.NO HAND-OFFS
Everyone who answers can fix itNo first line reading scripts. The person on the phone has done this for years.SENIOR ONLY
Led by people who've seen it allEx technical directors and security specialists who chose service over scale.FOUNDER-LED
Your IT department, not a supplierWe learn your business, sit in your planning, and answer like it's our name on the door.YOUR TEAM
We started WikiTech to be the tech partner we always wanted.
Too many IT companies start out sharp, then let service slide as they chase growth, until clients quietly become ticket numbers. We were founded on the opposite conviction: stay senior, stay close, and treat every client's business as if it were our own.
So there are no juniors to get past, the same experienced engineers learn your setup, and we take on the work most helpdesks won't touch: app development, automation and practical AI. Led by people who've done every job from the service desk to writing the software, we give straight advice, never upsell, and build a team that genuinely enjoys the work. Clients feel the difference.
Pricing
Two simple plans. No surprises.
Fixed monthly pricing per user, so the finance director gets a number that doesn't move when you have a bad month. No per-ticket charges, ever.
Standard Support
Standard
Fast, reliable remote support and solid day-to-day IT management for your business.
£40/ user / month
ex VAT · 12-month rolling contract · min 5 users
Unlimited remote support from senior engineers
Microsoft 365 management
Monitoring & management of servers, network & Wi-Fi
30-minute SLA response (we average 3.3 min)
Support hours 08:00 to 17:30, Mon to Fri
Quarterly Technical Account Manager review
Bi-monthly proactive maintenance
Monitoring & alerts for key infrastructure
On-site visits available, quoted separately
Premium Support MOST POPULAR
Premium
Everything in Standard, plus on-site support, security, backup and Cyber Essentials.
£55/ user / month
ex VAT · 12-month rolling contract · min 5 users
Everything in Standard, plus:
On-site visits included, no call-out charges
Email security with Microsoft Defender or Mesh Gateway
Cloud backup for email, OneDrive & SharePoint
Cyber Essentials support included year-round
Predictable monthly cost, budget with confidence
Both plans: Microsoft 365 licences billed at cost with no mark-up · no ticket fees · no "out of scope" surprises · setup quoted upfront if needed. Other services are also available, including cloud backup and continuity, endpoint security and antivirus, business mobiles and SIMs, and VoIP and telephony.
What clients say
Managing directors, on the record
"When we ring, someone who can actually fix it answers. They feel like part of our team, not a supplier we chase.
"They moved us off our old provider without a day of downtime, then fixed problems we'd been told were "just how it is" for years.
"Fixed cost, real reports every month, and a TAM who talks about our business, not their products. It's what IT support should be.
Coverage
MAIDSTONE HQ
Sevenoaks
Bromley
Croydon
T. Wells
Canterbury
Ashford
Hastings
Gatwick
Medway
Within an hour of Maidstone, we're on site.
Our engineers live spread across the South East, not stacked in one office, so someone is always close. Kent, East Sussex, South East London and the Gatwick corridor on site; remote teams supported nationally.
KENTEAST SUSSEXSE LONDONSURREYNATIONWIDE · REMOTE
Who we help
Your sector has its own pressures. So does our support.
From deadline-driven practices to field-first operations, we shape support around how your business actually works, and we can usually point at a client just like you.
Questions
Before you ask
No. We do the heavy lifting. We audit your environment, take over quietly in the background, and go live with quick wins first. Most clients switch with zero downtime. Your old provider barely has to be involved.
A senior 3rd-line engineer, from your first day as a client. There is no first-line filter, no chatbot and no ticket triage queue. Most calls are answered within 4 rings.
Standard (£40/user) covers remote support, Microsoft 365 and infrastructure management. Premium (£55/user) adds on-site visits with no call-out charges, email security, cloud backup and year-round Cyber Essentials support. Microsoft 365 licences are billed separately at cost, and larger one-off projects are always quoted upfront.
Not at all. The plan starts at 5 users. We support businesses from 5 to 100+ users, and the small ones get the same senior engineers as the big ones.
Meet your technology partner.
Fifteen minutes with a senior engineer, not a salesperson. We'll look at how your IT runs today, where technology could move your business forward, and whether we're the right partner. If we're not, we'll tell you.
● Most calls answered within 4 rings · SALES 020 3822 0899 · SUPPORT 01622 586 001