Managed mobile phones and SIMs
Provisioning, unlimited-data plans, Intune enrolment, usage monitoring, and fast replacement handsets, so field devices stay controlled and bills stay predictable.
IT Support for Cleaning Companies · Kent & South East
IT support for cleaning and facilities companies.
Cleaning businesses run on field teams, early starts, and tight margins. WikiTech supports the office, the field, and everything in between, and we already do it for a Kent contract cleaning business end to end.
- 3.3 min average response: fast help when supervisors or operatives are stuck.
- Field workforce IT: mobile phones, SIMs, apps, and devices managed as one estate.
- Sector-proven: So Clean run their whole operation on infrastructure and software we manage.
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100%SLA compliance, never missed
1,200+users & devices managed
30+Kent businesses supported
100%client retention to date
What’s included
IT support built for field-first operations.
Most of a cleaning company’s workforce never sits at a desk. Support has to cover mobile devices, operations software, and a constantly changing staff list, not just office PCs. WikiTech manages that whole picture.
Operations software support
Scheduling, job management, and time-and-attendance platforms need to work every shift. We support the infrastructure and access around the systems your operation depends on.
Microsoft 365 and cloud desktops
Email, Teams, SharePoint, and cloud desktop environments managed properly, so office staff and supervisors work from the same live information.
Starters, leavers, and TUPE churn
High staff turnover means accounts, devices, and access change constantly. We keep onboarding fast and offboarding clean so access never sprawls.
Payroll and staff data security
Timesheets, HR records, and payroll data need proper access control, MFA, and email protection. We put practical safeguards around sensitive staff information.
Custom app development
When off-the-shelf software fails the operation, we build purpose-made tools. We built SoAppy, a full cleaning operations platform, for So Clean.
Also included: backup monitoring, licence management, and a named account manager. You get an IT team that understands field operations, not just office desktops. Read how this works in practice in the So Clean case study.
Industry pain points
Common IT challenges for cleaning companies.
IT support for cleaning and facilities businesses has to cope with mobile teams, changing staff, and software that was never designed for how the industry actually works. These are the issues we see most often.
Jobs run over WhatsApp
Dispatching work through group chats leaves no confirmation, no tracking, and no audit trail when a client queries whether a job was done.
Manual timesheets
Supervisors compiling hours by hand costs real time every week and introduces errors that end up in payroll.
Device and SIM sprawl
Unmanaged handsets and shared data bundles produce surprise bills and devices nobody can locate, wipe, or control.
Constant staff turnover
Every starter and leaver means accounts, app access, and devices to sort out, and old access left open is a genuine security risk.
The team behind the tickets
A real team behind every ticket.
WikiTech is not a helpdesk of anonymous agents. It is a team of senior engineers based in Maidstone who know your business, know your systems, and care about keeping your technology running.
When you raise a ticket you reach people who already know the context. No scripted responses, no bouncing between departments, and no re-explaining your setup every time.
Meet the team Watch: three minutes inside WikiTech
Transparent pricing
One monthly cost. No surprises.
Published pricing, no hidden extras. WikiTech support is billed per user per month on a 12-month rolling contract, so you always know exactly what you’re paying and exactly what’s included.
View full pricing£40per user / month
12-month rolling · 60-day exit clause
- Unlimited helpdesk support
- 3.3-minute average first response
- Proactive monitoring & patching
- Microsoft 365 management
- Cybersecurity: Defender, MFA
- On-site visits across Kent
- Named account manager
£55per user / month
12-month rolling · 60-day exit clause
- Everything in Standard
- Advanced cybersecurity: Intune, Conditional Access
- Cyber Essentials support
- Extended monitoring & reporting
- Priority response SLA
- Domain & DNS management
- Proactive maintenance visits
Proof
Proven with a real cleaning business.
“WikiTech haven’t just fixed our IT, they’ve fundamentally changed how we run our business. What used to take our supervisors hours of manual work is now handled automatically.”
Nick GassonManaging Director, So Clean · Contract cleaning & facilities · Kent
£800saved per month on IT
£3,000 → £0legacy software licensing removed
3+ yearsas a WikiTech client
“I’m absolutely blown away by what WikiTech have developed in such a short time. The platform has massively increased our productivity and profit. WikiTech just handle everything, I don’t need to worry about IT at all.”
Glan Davies · Managing Director, UK Pool Store
“WikiTech turned our IT around completely. We went from missed SLAs and unresolved tickets with our old provider to 100% SLA compliance every single month.”
Ferns Group · Multi-site business · Kent
“The switch from our old provider was seamless. WikiTech handled everything. We barely noticed the changeover was happening.”
Commercial Leisure Services · Kent
Why cleaning companies choose WikiTech
Why field-based businesses need a different kind of MSP.
Field
Built for mobile workforces
Phones, SIMs, apps, and field access are treated as core infrastructure, not an afterthought behind the office network.
3.3
Minute average response
When a supervisor cannot access rotas or an operative cannot clock in, fast response protects the shift, not just the ticket.
Owned
Software that fits the operation
From supporting your existing platforms to building custom tools like SoAppy, technology gets shaped around how the business actually runs.
60
Day exit clause
There is no need to lock businesses into long contracts if the service is genuinely dependable.
Coverage
Supporting businesses across the whole of Kent.
Engineers based across the county: genuine on-site coverage, not a national contractor dispatched from wherever is available.
Maidstone
Medway
Sittingbourne
Tunbridge Wells
Canterbury
Ashford
Dartford
Sevenoaks
Gravesend
Faversham
Tonbridge
South East London
FAQs
IT support for cleaning companies, answered.
Can you support cleaning companies with mostly field-based staff?
Yes. We manage mobile phones, SIMs, apps, and field access alongside the office environment, so operatives and supervisors get dependable IT wherever they work.
Do you manage mobile phones and SIMs for cleaning businesses?
Yes. We provision handsets, run unlimited-data SIM plans, enrol every device in Microsoft Intune, monitor usage, and handle replacements, all under one managed service.
Can you support our scheduling and time-and-attendance software?
Yes. We support the servers, cloud infrastructure, devices, and user access around operations platforms, and we investigate performance or access issues as part of the service.
How do you handle high staff turnover and TUPE transfers?
We run structured starter and leaver processes: accounts, app access, and devices are set up quickly for new staff and cleanly revoked when people leave, so access never builds up unchecked.
Can WikiTech build custom software for a cleaning business?
Yes. We built SoAppy, a complete cleaning operations platform covering job dispatch, clock in and out, timesheets, and reporting, for So Clean. The same team can scope and build tools around your operation.
See what your IT could do for the operation.
Book a short assessment with a senior WikiTech engineer and we’ll look at your devices, operations software, and staff processes, and show you where the friction and cost can come out.
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