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IT Support for E-commerce & Retail · Kent & South East
IT support for e-commerce and retail businesses.
When systems go down, retail stops selling. WikiTech supports the websites, orders, stock, and security behind trading businesses, and we already run IT for a £4m Kent online retailer end to end.
- 3.3 min average response: downtime is lost revenue, so help comes fast.
- Proven in the sector: UK Pool Store, a £4m e-commerce business, has been a client for 3+ years.
- Security that works: our Conditional Access setup blocked a live phishing attack with zero data lost.
Prefer to talk? 020 3822 0899 A senior engineer answers, typically within 4 minutes.
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A senior WikiTech engineer will be in touch, usually within a few hours on a working day. You can also call us directly on 020 3822 0899.
100%SLA compliance, never missed
1,200+users & devices managed
30+Kent businesses supported
100%client retention to date
What’s included
IT support that keeps retailers trading.
E-commerce and retail businesses depend on a chain of systems: website, payments, stock, orders, dispatch, and email. A weak link anywhere costs sales. WikiTech supports the whole chain.
Payment and customer data security
MFA, Conditional Access, email filtering, and device compliance protect customer records and payment flows. This exact setup blocked a real attack at UK Pool Store.
Stock, order, and EPOS systems
The platforms behind inventory, orders, and point of sale need dependable performance and clean access. We support the infrastructure and users around them.
Microsoft 365 management
Email, Teams, SharePoint, and licensing managed properly, so office, warehouse, and remote staff work from the same live information.
Device management across warehouse and office
Workstations, laptops, and handheld devices are patched, secured, and enrolled in Intune, with fast replacement when hardware fails mid-shift.
Custom ERP and app development
When spreadsheets and off-the-shelf tools stop scaling, we build custom platforms. Our cloud ERP made UK Pool Store around 25% more productive.
Also included: backup monitoring, subscription audits, and a named account manager. We look for the licensing and SaaS waste most retailers accumulate. Read how this works in practice in the UK Pool Store case study.
Industry pain points
Common IT challenges for e-commerce and retail.
Retail IT problems have a direct line to revenue. These are the issues that most often cost trading businesses sales, margin, or customer trust.
Downtime during trading hours
When the website, EPOS, or order system fails, sales stop immediately and customers go elsewhere. Recovery speed is everything.
Phishing and payment fraud
Businesses that move money daily are prime targets. Stolen credentials and redirected payments can cost more than any outage.
Disconnected systems
Stock in one system, orders in another, margins in a spreadsheet. Manual re-keying wastes hours and introduces costly errors.
Subscription and licensing sprawl
SaaS tools accumulate with no review. Most retailers we audit are paying for overlapping services they barely use.
The team behind the tickets
A real team behind every ticket.
WikiTech is not a helpdesk of anonymous agents. It is a team of senior engineers based in Maidstone who know your business, know your systems, and care about keeping your technology running.
When you raise a ticket you reach people who already know the context. No scripted responses, no bouncing between departments, and no re-explaining your setup every time.
Meet the team Watch: three minutes inside WikiTech
Transparent pricing
One monthly cost. No surprises.
Published pricing, no hidden extras. WikiTech support is billed per user per month on a 12-month rolling contract, so you always know exactly what you’re paying and exactly what’s included.
View full pricing£40per user / month
12-month rolling · 60-day exit clause
- Unlimited helpdesk support
- 3.3-minute average first response
- Proactive monitoring & patching
- Microsoft 365 management
- Cybersecurity: Defender, MFA
- On-site visits across Kent
- Named account manager
£55per user / month
12-month rolling · 60-day exit clause
- Everything in Standard
- Advanced cybersecurity: Intune, Conditional Access
- Cyber Essentials support
- Extended monitoring & reporting
- Priority response SLA
- Domain & DNS management
- Proactive maintenance visits
Proof
Proven with a real online retailer.
“I’m absolutely blown away by what WikiTech have developed in such a short time. The platform has massively increased our productivity and profit. WikiTech just handle everything, I don’t need to worry about IT at all.”
Glan DaviesManaging Director, UK Pool Store · £4m e-commerce & retail · Kent
£1,500saved per month
25%productivity gain
Zerodata lost in a live attack
“We save around £800 a month since WikiTech moved us to Azure Virtual Desktop. But honestly the bigger win is having IT that just works.”
So Clean · Facilities & Services · Kent
“WikiTech transformed how we operate. The speed of response, the technical depth of the team, and the proactive approach to our IT has made a real difference to our business.”
Harry Fern · Managing Director, Ferns Group
“The switch from our old provider was seamless. WikiTech handled everything. We barely noticed the changeover was happening.”
Commercial Leisure Services · Kent
Why retailers choose WikiTech
Why trading businesses need an MSP that thinks in revenue.
3.3
Minute average response
Every minute a storefront or order system is down has a pound value. Response speed is treated accordingly.
Blocked
A real attack, stopped cold
Our Conditional Access configuration blocked a live phishing attack at UK Pool Store after credentials and the MFA cookie were already stolen.
Custom
Software built around the operation
When off-the-shelf tools stop fitting, we design and build platforms the business owns outright, like the UK Pool Store cloud ERP.
60
Day exit clause
There is no need to lock businesses into long contracts if the service is genuinely dependable.
Coverage
Supporting businesses across the whole of Kent.
Engineers based across the county: genuine on-site coverage, not a national contractor dispatched from wherever is available.
Maidstone
Medway
Sittingbourne
Tunbridge Wells
Canterbury
Ashford
Dartford
Sevenoaks
Gravesend
Faversham
Tonbridge
South East London
FAQs
IT support for e-commerce and retail, answered.
Can you support our WooCommerce or WordPress shop?
Yes. We support the hosting, performance, integrations, and security around WordPress and WooCommerce storefronts, alongside the rest of your IT estate.
How do you protect an online retailer against phishing and payment fraud?
We deploy layered controls: MFA, Conditional Access restricted to compliant company devices, email filtering, and monitoring. This configuration has already blocked a real credential-theft attack for a retail client.
Can you support our stock, order, and EPOS systems?
Yes. We support the infrastructure, devices, and user access around inventory, order management, and point-of-sale platforms, and investigate performance issues as part of the service.
Can WikiTech build custom software for a retail business?
Yes. We built a complete cloud ERP for UK Pool Store covering sales, stock, products, quoting, and Xero invoicing. Their MD estimates the business is around 25% more productive as a result.
Can you reduce what we spend on IT and software subscriptions?
Usually, yes. We audit subscriptions, licensing, and infrastructure on takeover. UK Pool Store saves £1,500 a month compared with their previous setup.
Find out what your IT should be doing for sales.
Book a short assessment with a senior WikiTech engineer and we’ll look at your uptime risks, security posture, and where systems or subscriptions are costing you more than they should.
● Most calls answered within 4 rings · ENQUIRIES 020 3822 0899 · SUPPORT 01622 586 001