Standard Support

Standard

Fast, reliable remote support and solid day-to-day IT management for your business.

£40/ user / month
ex VAT · 12-month rolling contract · min 5 users
Unlimited remote support from senior engineers
Microsoft 365 management
Monitoring & management of servers, network & Wi-Fi
30-minute SLA response (we average 3.3 min)
Support hours 08:00 to 17:30, Mon to Fri
Quarterly Technical Account Manager review
Bi-monthly proactive maintenance
Monitoring & alerts for key infrastructure
On-site visits available, quoted separately
Book a 15-minute assessment

Both plans: Microsoft 365 licences billed at cost with no mark-up · no ticket fees · no "out of scope" surprises · setup quoted upfront if needed. Further add-ons available from £6/user/month.

Questions

Pricing questions

Standard (£40/user) covers remote support, Microsoft 365 and infrastructure management. Premium (£55/user) adds on-site visits with no call-out charges, email security, cloud backup and year-round Cyber Essentials support. Microsoft 365 licences are billed separately at cost, and larger one-off projects are always quoted upfront.

No. Both plans are a fixed monthly price per user. There are no ticket fees and no surprise “out of scope” invoices. The finance director gets a number that doesn’t move when you have a bad month.

Plans start at 5 users on a 12-month rolling contract. We support businesses from 5 to 100+ users, and the small ones get the same senior engineers as the big ones.

At cost, with no mark-up. You pay Microsoft’s price and we manage the licences as part of your plan.

Free resource

Comparing providers? Read the buyer’s guide.

9 questions to ask any IT company before you sign or renew, including exactly what to look for on pricing. Read it online or take the PDF.

Read the guide → Download PDF

Ready for pricing that doesn’t surprise you?

Book a 15-minute assessment with a senior engineer. We’ll confirm which plan fits and give you a fixed number, no obligation.

Most calls answered within 4 rings  ·  ENQUIRIES 020 3822 0899  ·  SUPPORT 01622 586 001