Booking and EPOS system support
Reservations, tills, and payment systems need dependable performance and clean access. We support the infrastructure, devices, and users around the platforms your venue depends on.
IT Support for Hospitality & Leisure · Kent & South East
IT support for hospitality and leisure businesses.
Venues, guests, seasonal staff, and systems that cannot fail on a Saturday. WikiTech supports the technology behind hospitality and leisure operations, including a £3m leisure services business we support today.
- 3.3 min average response: fast help when front-of-house systems misbehave.
- Sector-proven: Commercial Leisure Services run their operation on platforms we built and support.
- Seasonal-ready: starter and leaver processes that keep up with high staff turnover.
Prefer to talk? 020 3822 0899 A senior engineer answers, typically within 4 minutes.
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100%SLA compliance, never missed
1,200+users & devices managed
30+Kent businesses supported
100%client retention to date
What’s included
IT support built for venues and guest-facing operations.
Hospitality and leisure businesses run on bookings, payments, connectivity, and people. The technology has to work through evenings, weekends, and seasonal peaks. WikiTech supports that whole operational picture.
Venue connectivity and Wi-Fi
Guest Wi-Fi, staff networks, and the connectivity behind card machines and booking systems are managed and monitored, with on-site engineers when hardware needs hands-on work.
Seasonal starters and leavers
High-turnover and seasonal teams mean constant account, device, and access changes. We keep onboarding fast and offboarding clean so access never sprawls.
Microsoft 365 management
Email, Teams, SharePoint, rotas, and shared documents managed properly, so head office and venue teams work from the same live information.
Field and venue device management
Tablets, tills, laptops, and mobile devices are secured, patched, and enrolled in Intune, with fast replacement when front-of-house hardware fails.
Custom operations platforms
We digitised Commercial Leisure Services’ field operations end to end: iPad job sheets, digital sign-off, and live reporting replacing paper and spreadsheets.
Also included: backup monitoring, licence management, and a named account manager. You get an IT team that understands trading hours are not office hours. Read how this works in practice in the Commercial Leisure Services case study.
Industry pain points
Common IT challenges for hospitality and leisure.
Hospitality IT fails loudest at the worst moments: peak service, busy weekends, and season opening. These are the issues that most often disrupt guest-facing businesses.
Front-of-house downtime
When bookings, tills, or card payments fail during service, revenue and reputation take the hit at the same time.
Seasonal staff churn
Every season brings a wave of starters and leavers. Accounts and access left unmanaged become a security risk and a licensing cost.
Venue connectivity gaps
Weak Wi-Fi and patchy networks disrupt payments, bookings, music, and guest experience across larger or older buildings.
Paper and spreadsheet operations
Job sheets, checklists, and reports on paper mean no live visibility, no trend data, and hours of manual admin every week.
The team behind the tickets
A real team behind every ticket.
WikiTech is not a helpdesk of anonymous agents. It is a team of senior engineers based in Maidstone who know your business, know your systems, and care about keeping your technology running.
When you raise a ticket you reach people who already know the context. No scripted responses, no bouncing between departments, and no re-explaining your setup every time.
Meet the team Watch: three minutes inside WikiTech
Transparent pricing
One monthly cost. No surprises.
Published pricing, no hidden extras. WikiTech support is billed per user per month on a 12-month rolling contract, so you always know exactly what you’re paying and exactly what’s included.
View full pricing£40per user / month
12-month rolling · 60-day exit clause
- Unlimited helpdesk support
- 3.3-minute average first response
- Proactive monitoring & patching
- Microsoft 365 management
- Cybersecurity: Defender, MFA
- On-site visits across Kent
- Named account manager
£55per user / month
12-month rolling · 60-day exit clause
- Everything in Standard
- Advanced cybersecurity: Intune, Conditional Access
- Cyber Essentials support
- Extended monitoring & reporting
- Priority response SLA
- Domain & DNS management
- Proactive maintenance visits
Proof
Proven with a real leisure business.
“The switch from our old provider was seamless. WikiTech handled the migration, got the issues under control quickly, and we had no disruption to the business while it was happening.”
Commercial Leisure ServicesCommercial pool services & engineering · £3m revenue · Kent
Paper → digitalfield operations digitised
Livereporting replacing month-end
100%owned software platform
“I’m absolutely blown away by what WikiTech have developed in such a short time. The platform has massively increased our productivity and profit. WikiTech just handle everything, I don’t need to worry about IT at all.”
Glan Davies · Managing Director, UK Pool Store
“We save around £800 a month since WikiTech moved us to Azure Virtual Desktop. But honestly the bigger win is having IT that just works.”
So Clean · Facilities & Services · Kent
“WikiTech turned our IT around completely. We went from missed SLAs and unresolved tickets with our old provider to 100% SLA compliance every single month.”
Ferns Group · Multi-site business · Kent
Why hospitality businesses choose WikiTech
Why guest-facing businesses need an MSP that gets service hours.
3.3
Minute average response
A till or booking system failing at 7pm on a Friday cannot wait for a next-business-day callback.
Venue
On-site engineers across Kent
Card machines, Wi-Fi points, cabling, and tills sometimes need someone physically there, not another remote ticket.
Owned
Software that fits the operation
From supporting your booking stack to building custom platforms like the one Commercial Leisure Services now owns outright.
60
Day exit clause
There is no need to lock businesses into long contracts if the service is genuinely dependable.
Coverage
Supporting businesses across the whole of Kent.
Engineers based across the county: genuine on-site coverage, not a national contractor dispatched from wherever is available.
Maidstone
Medway
Sittingbourne
Tunbridge Wells
Canterbury
Ashford
Dartford
Sevenoaks
Gravesend
Faversham
Tonbridge
South East London
FAQs
IT support for hospitality and leisure, answered.
Can you support our booking, EPOS, and payment systems?
Yes. We support the infrastructure, connectivity, devices, and user access around reservation, till, and payment platforms, and investigate performance issues as part of the service.
Do you handle guest Wi-Fi and venue networking?
Yes. We design, manage, and monitor staff and guest networks, and our Kent-based engineers handle the physical side: access points, cabling, cabinets, and hardware swaps.
How do you cope with seasonal staff turnover?
We run structured starter and leaver processes: accounts, devices, and access are provisioned quickly at season start and cleanly revoked when people leave, keeping security and licensing under control.
Can WikiTech digitise our paper-based operations?
Yes. We replaced Commercial Leisure Services’ paper job sheets with an iPad-based digital platform including client sign-off and live reporting, and we can scope similar tools around your operation.
Do you support hospitality businesses outside normal office hours?
Our managed support model is built around proactive monitoring and fast response, and maintenance is scheduled around your trading hours rather than ours.
Get IT that keeps up with service.
Book a short assessment with a senior WikiTech engineer and we’ll look at your front-of-house resilience, connectivity, and where manual processes are costing your team time.
● Most calls answered within 4 rings · ENQUIRIES 020 3822 0899 · SUPPORT 01622 586 001