Servers
Windows and Linux servers, on-premise or in the cloud: specified, built, patched, and monitored. Where a server is genuinely the right answer we build it properly, and where it isn’t we’ll tell you and design the cloud alternative instead.
Infrastructure & Connectivity
The network your business runs on, done properly.
Servers, switching, Wi-Fi, firewalls, cabling, and internet connectivity: designed, installed, and supported by the same engineers, so nothing falls between a builder who left and a helpdesk that never saw the plans.
Included supported under your managed plan
24/7 proactive monitoring & alerting
Same team designs it, installs it, supports it
On-site real engineers across Kent
What we cover
Everything between your desk and the internet.
Most infrastructure problems come from nobody owning the whole picture: one company installed the network, another supplies the internet, and the IT provider supports none of it. We own all of it.
Networking & switching
LAN design, managed switches, VLAN segregation, and documentation that actually exists. A network you can grow into, not a cupboard of unlabelled cables nobody dares touch.
Business Wi-Fi
Site surveys, properly positioned access points, and separate guest and corporate networks. Coverage that reaches the whole building and stays fast when everyone is on it, not a domestic router doing its best.
Firewalls & network security
Business-grade firewalls configured, patched, and managed: content filtering, VPN for remote access, and sensible rules kept up to date. The perimeter of your network treated as the security control it is.
Internet connectivity
Broadband, full-fibre, and leased lines sourced and managed for you, with 4G/5G failover where downtime would hurt. One provider chasing the carrier when something breaks, instead of you in a call queue.
Cabling, moves & fit-outs
Structured cabling, new office fit-outs, desk moves, and relocations. We plan the IT side of the move, cable the space properly, and have your team working on day one in the new office.
Why it works
Built by the people who support it.
The usual model splits your network across three companies: an installer who cabled the office and moved on, a carrier you only speak to via a call queue, and an IT provider who says “that’s not ours” whenever the problem touches either. Every fault becomes a negotiation about whose it is.
WikiTech does it differently: the engineers who design and install your infrastructure are the same senior engineers who answer your support calls. They know where every cable goes because they ran it, and when something breaks there is exactly one company to call.
Everything we install is documented, monitored 24/7, and supported under your managed plan, not left as a mystery for the next person.
Network design & documentation
Wi-Fi site surveys & heat mapping
VLAN & guest network segregation
VPN & secure remote access
Leased line & broadband sourcing
4G/5G failover for critical sites
Switch & access point management
Firewall management & patching
Server builds & migrations
UPS & comms cabinet tidy-ups
Structured cabling & new desks
Office moves & fit-outs
Process
How it works.
Whether it’s a single firewall or a full office fit-out, the process is the same: understand first, design second, install properly, then support what we built.
1
Survey & audit
We look at what you actually have: the comms cabinet, the switching, the Wi-Fi coverage, the internet contract. You get an honest picture of what’s solid, what’s fragile, and what’s costing you money.
2
Design & quote
We design around your building, your headcount, and your growth plans, then quote it clearly. Hardware is recommended on fit, not margin, and you’ll understand exactly what you’re buying and why.
3
Install & configure
Our own engineers do the installation: cabling, switches, access points, firewalls, servers. No subcontractor handoffs, and the people configuring it are the people who’ll answer the phone afterwards.
4
Monitor & support
Everything we install goes under 24/7 monitoring and is supported as part of your managed plan. When something misbehaves we usually know before you do, and fixing it is our job, not a new invoice.
Part of the managed service
Infrastructure isn’t a separate contract. It’s covered.
Monitoring, patching, and day-to-day support for your network sits inside your WikiTech managed IT plan, alongside your helpdesk, Microsoft 365, and cyber security. New installations are quoted as clear one-off projects, then folded into the same plan once they’re live.
FAQ
Common questions.
Is infrastructure support extra, or part of the managed plan?
Supporting your infrastructure is part of your managed IT plan: monitoring, patching, troubleshooting, and management of your network kit is included. New hardware and installation projects (a new firewall, an office fit-out, a Wi-Fi refresh) are quoted separately and clearly before any work starts.
Can you take over a network someone else built?
Yes, and it’s one of the most common ways we start. We audit what’s there, document it (often for the first time), fix the risky parts, and bring it under management. You don’t need to rip anything out on day one.
Our Wi-Fi has dead zones. Can you fix it?
Almost always. Poor Wi-Fi is usually a design problem: too few access points, badly placed, or domestic-grade kit doing a commercial job. We survey the building, map the coverage, and specify access points where they’re actually needed.
Can you handle an office move?
Yes, end to end. We plan the IT side of the move, arrange connectivity at the new site early (internet lead times are the thing that catches businesses out), cable the new space, and move your kit so your team is working on day one.
Do you arrange internet connections and leased lines?
Yes. We source broadband, full-fibre, and leased lines from carrier partners, manage the installation, and act as your single point of contact afterwards. If the line goes down, you call us and we chase the carrier.
Do we need to be a WikiTech support client?
Infrastructure works best as part of our managed IT support, because the value is in the same team designing, installing, and then living with the network. If you have a standalone project in mind, get in touch anyway and we’ll give you an honest answer on whether we’re the right fit.
Not sure what’s actually in your comms cabinet?
You’re not alone: most businesses inherit a network nobody documented. Book a free assessment and we’ll survey what you have, tell you what’s solid, and flag anything that’s quietly waiting to fail.
● Most calls answered within 4 rings · ENQUIRIES 020 3822 0899 · SUPPORT 01622 586 001