Care planning software support
Digital care planning, eMAR, and rostering platforms need dependable access on every shift. We support the infrastructure, devices, and user access around the systems you rely on.
IT Support for Care Homes · Kent & South East
IT support for care homes and care providers.
Care runs 24/7 on sensitive records, stretched budgets, and staff who change often. WikiTech gives care providers dependable, secure IT at a predictable monthly cost.
- 3.3 min average response: fast help for staff on shift, day or night issues logged and handled.
- Predictable pricing: published per-user rates, no surprise invoices for stretched budgets.
- Secure by default: practical controls around resident records, email, and staff access.
Prefer to talk? 020 3822 0899 A senior engineer answers, typically within 4 minutes.
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100%SLA compliance, never missed
1,200+users & devices managed
30+Kent businesses supported
100%client retention to date
What’s included
IT support that fits how care actually runs.
A care home is not an office. It runs around the clock, staff share devices, turnover is high, and the data involved is among the most sensitive there is. WikiTech supports that reality.
Resident data security
Care records are special category data. MFA, access control, device encryption, and email protection put practical safeguards around resident information.
Building-wide Wi-Fi and connectivity
Care software on the move needs coverage in every room and corridor. We design, fix, and manage networks across older and larger buildings, with on-site engineers when needed.
Starters, leavers, and agency staff
High turnover and agency cover mean constant account changes. We keep onboarding fast and offboarding clean, so former staff never retain access to resident data.
Microsoft 365 management
Email, Teams, SharePoint, and licensing managed properly, so managers, seniors, and head office work from the same live information.
Shared and personal device management
Tablets, medication trolleys, laptops, and office PCs are secured, patched, and enrolled in Intune, with fast replacement when hardware fails on shift.
Also included: backup monitoring, licence management, and a named account manager. Everything is covered by one published per-user price, which matters when every pound is accounted for. For an external baseline on cyber hygiene, the NCSC small business guide is a sensible reference alongside your own policies.
Industry pain points
Common IT challenges for care providers.
Care home IT problems land on staff who are already stretched, and on data that absolutely cannot leak. These are the issues we see most often across residential and domiciliary care.
Sensitive resident data
Care records, medication data, and safeguarding notes demand tight access control and encryption, with a clear trail of who saw what.
A 24/7 operation
There is no overnight downtime window. Failures at 3am still affect care delivery, so resilience and monitoring have to be built in.
Staff turnover and agency access
Frequent starters, leavers, and agency staff make it easy for old accounts and shared logins to pile up into a real security risk.
Tight budgets, ageing kit
Care margins leave little room for surprise IT bills. Old devices and networks need a planned, affordable path forward, not a shock invoice.
The team behind the tickets
A real team behind every ticket.
WikiTech is not a helpdesk of anonymous agents. It is a team of senior engineers based in Maidstone who know your business, know your systems, and care about keeping your technology running.
When you raise a ticket you reach people who already know the context. No scripted responses, no bouncing between departments, and no re-explaining your setup every time.
Meet the team Watch: three minutes inside WikiTech
Transparent pricing
One monthly cost. No surprises.
Published pricing, no hidden extras. WikiTech support is billed per user per month on a 12-month rolling contract, so you always know exactly what you’re paying and exactly what’s included.
View full pricing£40per user / month
12-month rolling · 60-day exit clause
- Unlimited helpdesk support
- 3.3-minute average first response
- Proactive monitoring & patching
- Microsoft 365 management
- Cybersecurity: Defender, MFA
- On-site visits across Kent
- Named account manager
£55per user / month
12-month rolling · 60-day exit clause
- Everything in Standard
- Advanced cybersecurity: Intune, Conditional Access
- Cyber Essentials support
- Extended monitoring & reporting
- Priority response SLA
- Domain & DNS management
- Proactive maintenance visits
Proof
Support that keeps around-the-clock operations stable.
“We save around £800 a month since WikiTech moved us to Azure Virtual Desktop. The cost reduction mattered, but the real difference was the stability and support afterwards.”
So CleanContract cleaning & facilities business · Kent
£800saved per month
Stablepost-migration environment
24/7operation supported
“WikiTech look after the systems our practice depends on, from Microsoft 365 to the security around client data. Issues are picked up quickly, and busy periods just run.”
Berringers LLP · Chartered accountants · Bromley
“WikiTech turned our IT around completely. We went from missed SLAs and unresolved tickets with our old provider to 100% SLA compliance every single month.”
Ferns Group · Multi-site business · Kent
“WikiTech spotted and blocked a live phishing attack before a single penny left the business. That alone justified the cost of the whole contract.”
UK Pool Store · E-commerce & Retail · Kent
Why care providers choose WikiTech
Why care organisations need a steadier kind of MSP.
3.3
Minute average response
When a senior cannot access care plans or eMAR mid-shift, the issue affects care, not just admin.
£40
Per user, all included
Published pricing with unlimited support, security, and account management included, so budgets stay predictable.
Secure
Resident data treated properly
Access control, encryption, and clean offboarding around special category data come as standard, not as extras.
60
Day exit clause
There is no need to lock providers into long contracts if the service is genuinely dependable.
Coverage
Supporting businesses across the whole of Kent.
Engineers based across the county: genuine on-site coverage, not a national contractor dispatched from wherever is available.
Maidstone
Medway
Sittingbourne
Tunbridge Wells
Canterbury
Ashford
Dartford
Sevenoaks
Gravesend
Faversham
Tonbridge
South East London
FAQs
IT support for care homes, answered.
Can you support digital care planning and eMAR systems?
Yes. We support the IT environment around care planning, medication, and rostering platforms, including devices, Wi-Fi, user access, and performance.
How do you protect resident records and safeguarding data?
We implement MFA, controlled access, device encryption, email protection, and clean starter and leaver processes so sensitive data is only available to current, authorised staff.
Can you fix poor Wi-Fi coverage across our building?
Yes. We survey, design, and install wireless networks that reach every room and corridor, and our Kent-based engineers handle the physical installation and ongoing management.
How do you handle high staff turnover and agency workers?
We run structured onboarding and offboarding: accounts and access are provisioned quickly for new and agency staff and revoked immediately when they leave.
Is WikiTech affordable for a care home on a tight budget?
Our pricing is published and per user, from £40 per month with unlimited support included. No surprise invoices, and a 60-day exit clause means we have to keep earning the contract.
Get care home IT you can budget for.
Book a short assessment with a senior WikiTech engineer and we’ll look at your resident data controls, connectivity, and devices, and give you a clear, predictable picture of what proper support costs.
● Most calls answered within 4 rings · ENQUIRIES 020 3822 0899 · SUPPORT 01622 586 001