We collect the information required to respond, deliver and keep services secure.
We remain responsible when approved providers help us operate our systems.
Ask to access, correct, restrict or erase information where the law allows.
Who we are
Wiki-Tech Limited (“WikiTech”, “we”, “us”) is the controller responsible for personal information collected through this website and in connection with enquiries and services. Our company number is 14141095 and our address is 21 Curzon Road, Maidstone, England, ME14 5BB.
For privacy questions or to exercise your rights, use our contact page or call 01622 586001.
Information we collect
Depending on how you interact with us, we may collect:
- your name, job title, organisation and contact details;
- information you provide in an enquiry, assessment request or support conversation;
- live-chat messages, delivery events, the engineer who answers and any ticket or transcript request created from the conversation;
- service and account information needed to deliver and administer contracted services;
- website usage, device and approximate location information where analytics consent has been given;
- marketing preferences and records of consent; and
- information available from public sources where relevant to a business relationship.
Information collected with a website enquiry
When you send an enquiry through our website (for example the “book an assessment” form), we also record limited context so we can respond well, understand which service prompted your enquiry, and measure how our own marketing performs:
- the page you were on, its web address and title, and the page or search that referred you;
- campaign labels contained in the link you arrived through (for example utm_source, utm_medium and utm_campaign), plus a Google Ads click reference only where you have allowed advertising storage;
- your device type and screen size;
- how many pages you viewed on our site during this visit, and which of our service pages;
- an approximate measure of how long you spent on the page before enquiring; and
- a one-time reference we generate for the submission so we can trace it if something goes wrong.
This context is first-party: it is about your visit to our own website, collected by us to handle your enquiry and to understand our marketing. We do not use it to build advertising profiles, and we do not share it for cross-site tracking. Advertising references are collected only if you allow advertising storage through our cookie controls.
Information collected in live chat
If you start a live chat, we store your name, email address, message history, delivery and assignment events, and the website context described above. This lets an engineer answer, restore the conversation if you change pages, email a requested transcript and create a support ticket when needed. Chat messages and contact details are never sent to GA4 or Google Ads.
Keep secrets secret. Please do not place passwords, payment-card information or other unnecessary sensitive information in a website enquiry.
Why we use it
We use personal information to respond to enquiries, provide and improve services, operate customer accounts, maintain security and meet legal obligations. Where permitted, we may also send relevant service or marketing communications.
Our lawful bases may include taking steps at your request before a contract, performing a contract, complying with legal obligations, our legitimate interests in operating and securing the business, and consent where it is required. You can withdraw consent at any time.
Sharing and international transfers
We may share information with trusted service providers that help us operate our website, communications, analytics, customer systems and IT services. They may only use it for the agreed purpose and must protect it appropriately. We may also disclose information where required by law.
If information is transferred outside the UK, we use an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections.
How long we keep information
We keep personal information only for as long as it is needed for the purpose collected, including legal, accounting, security and contractual requirements. Website enquiries are normally reviewed for deletion after 12 months unless they become part of an ongoing customer or prospect record. Marketing records are retained until consent is withdrawn or the record is no longer needed.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict your information; object to its use; receive portable information; and withdraw consent. There is usually no charge, and we normally respond within one calendar month.
Complaints
Please contact us first so we can investigate. You can also complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.
Changes to this notice
We update this notice when our services or use of personal information changes. The revision date at the top identifies the current version.