Privacy Policy

1. Who we are

WikiTech is a trading name of Wiki-Tech Limited, a company registered in England and Wales (Company No. 14141095), with our registered office at 21 Curzon Road, Maidstone, England, ME14 5BB.

We are registered with the Information Commissioner's Office (ICO) under reference ZB698522.

For any privacy-related questions, contact us at: [email protected]

2. What data we collect and why

We only collect information that is necessary for the purposes described below.

Enquiries and contact forms
When you submit an enquiry via our website or contact us by email or phone, we collect your name, email address, phone number, and company name. We use this to respond to your enquiry. Legal basis: legitimate interests.

Client accounts
If you become a client, we collect and process business contact details, billing information, and technical information about your IT environment. This is necessary to deliver our managed IT support services. Legal basis: performance of a contract.

Website analytics
We use analytics tools to understand how visitors use our website (pages visited, device type, rough location). This data is aggregated and does not identify you personally. Legal basis: legitimate interests.

Marketing communications
If you opt in to receive updates from us, we will use your email address to send relevant information about our services. You can unsubscribe at any time. Legal basis: consent.

3. How we share your data

We do not sell your personal data. We may share it with:

• Service providers — such as our CRM, ticketing system, and billing platform, who process data on our behalf under data processing agreements
• Microsoft — as part of delivering Microsoft 365 services to clients
• Professional advisors — such as accountants or legal advisors, where necessary
• Authorities — if required by law or to protect our legal rights

Where we transfer data outside the UK, we ensure appropriate safeguards are in place in line with UK GDPR requirements.

4. How long we keep your data

• Enquiries — up to 12 months if no contract follows
• Client records — 6 years from the end of the contract, in line with our legal obligations
• Marketing — until you unsubscribe or withdraw consent

5. Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — ask us to delete your data where there is no lawful reason to keep it
• Restriction — ask us to limit how we use your data in certain circumstances
• Portability — receive your data in a structured, machine-readable format
• Object — object to processing based on legitimate interests
• Withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, email us at [email protected]. We will respond within one month.

6. Cookies

Our website uses cookies to function correctly and to help us understand how it is used. You can manage cookie preferences through your browser settings. For full details, see our Cookie Policy.

7. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would always appreciate the chance to address your concerns directly first.

8. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. We will notify active clients of any material changes.