IT support for Medway businesses.
WikiTech provide managed IT support across Medway, with engineers based in Rochester and Chatham for fast local response when you need it.
Local engineers. Enterprise-level IT.
WikiTech support businesses across the Medway towns, Rochester, Chatham, Gillingham, Strood, and Rainham, with engineers based locally in Rochester and Chatham. When something needs hands-on attention, on-site response is fast because our team are already nearby. We’re not sending an engineer from the other side of Kent.
Medway is one of Kent’s largest business areas, with a diverse mix of professional services, manufacturing, logistics, and retail. From businesses on Medway City Estate and Gillingham Business Park to professional services firms along Rochester High Street and retail operations in Strood, the range of IT requirements across the towns is significant, and WikiTech are set up to meet all of it.
WikiTech bring the kind of IT support usually only available to larger businesses within reach of Medway’s SMBs. That means a named Technical Account Manager, proactive monitoring, Microsoft Partner-backed cloud and security services, and a team invested in your business for the long term, not just reactive helpdesk cover.
Full-service managed IT for Medway businesses.
Managed IT Support
Day-to-day helpdesk support for your Medway team: fast response, a named engineer who knows your systems, and proactive monitoring that catches problems before they become outages.
Learn more →Microsoft 365
Licensing, deployment, and ongoing management of Microsoft 365: Teams, SharePoint, Exchange, and the full suite. WikiTech are a Microsoft Partner, supplying and supporting M365 for businesses across Medway.
Learn more →Cybersecurity
Microsoft Defender, Intune device management, email protection, MFA, Conditional Access, and Cyber Essentials certification: a layered security approach for Medway businesses of all sizes.
Learn more →Cyber Essentials
Full Cyber Essentials and CE+ certification service: audit, remediation, submission, and assessor liaison. Required for government contracts and increasingly expected by clients and insurers.
Learn more →Cloud & Azure
Azure Virtual Desktop, cloud migrations, hosted infrastructure, and ongoing Azure management. WikiTech migrate Medway businesses from on-premise servers to Azure with seamless out-of-hours migrations.
Learn more →VoIP & Telephony
Cloud phone systems for Medway businesses: VoiceFlex Flow, Microsoft Teams Voice, and 3CX. ISDN and PSTN switch-off support ahead of the January 2027 deadline.
Learn more →Most issues fixed in minutes. On-site when it matters.
The majority of IT support is delivered remotely, and for most day-to-day issues that’s faster and more effective than waiting for an engineer to drive to your office. When a ticket comes in, our team are on it within minutes, working directly in your systems to diagnose and resolve the issue without delay.
But some things require a physical presence: hardware installations, network changes, server work, or simply a situation where having an engineer in the room is the right call. WikiTech have engineers based in Rochester and Chatham, meaning on-site response across the Medway towns and the surrounding area is fast.
For clients further afield, on-site visits are quoted to reflect travel time, ensuring the engineers who know your systems best are always the ones who attend, regardless of distance.
Remote-first, always fast
3.3-minute average first response. Most issues diagnosed and resolved remotely without any need to wait for a site visit, so your team stays productive.
Local engineers across Kent
Engineers based in Maidstone, Sittingbourne, Rochester, Chatham, and Orpington: on-site coverage across Kent without long wait times.
Engineers who know your systems
On-site visits are always carried out by engineers familiar with your environment, not an unknown contractor who’s never seen your setup before.
Planned and emergency visits
Scheduled for installations, infrastructure changes, and quarterly reviews, or emergency response when something needs hands-on attention fast.
What makes us different.
Minute average response
Not a target, an average. When your team raise a ticket, they hear back fast. Every time.
SLA compliance
We’ve never missed our SLA commitments. That’s not luck, it’s how we’re structured and staffed.
Client retention
Every client who has joined WikiTech has stayed. With a 60-day exit clause in every contract, they stay because it works.
Day exit clause
12-month rolling contracts with a 60-day exit clause in every agreement. No lengthy tie-ins. We earn your business every month.
Medway and across Kent.
WikiTech support businesses across the Medway towns and the wider Kent area. Remote support reaches everywhere; on-site engineers cover Medway, Kent, and the South East.
Rochester
City centre, Medway Valley Leisure Park, Castle area, Rochester High Street.
Chatham
Historic Dockyard area, Pentagon Centre, Chatham business parks.
Gillingham
Town centre, Gillingham Business Park, Medway City Estate.
Strood
Strood Retail Park, Temple Waterfront, A2 corridor businesses.
Rainham & Sittingbourne
Rainham, Newington, Sittingbourne: nearby coverage from our Kent base.
Maidstone
County town, 20 mins from Medway: WikiTech HQ at 21 Curzon Road.
Gravesend & Dartford
Western edge of Kent: Gravesend, Dartford, A2/M2 corridor.
Faversham & Swale
Eastern coverage: Faversham, Sittingbourne, Sheerness and surrounding areas.
Questions Medway businesses ask us.
Which Medway towns do your engineers actually live in?
Rochester and Chatham. That is not a coverage claim, it is where members of the team go home to, which is why on-site response across the Medway towns is quick.
Do you cover Medway City Estate and Gillingham Business Park?
Yes, both are primary coverage, along with Strood Retail Park, the Historic Dockyard area, and the A2 corridor businesses.
Can you support manufacturing and logistics operations?
Yes. Medway has plenty of both and so does our client base: mixed office and floor environments, shared workstations, and planned out-of-hours work where a shift cannot stop for IT.
If something needs a visit, how fast can you be here?
Usually very fast, because the engineer is already in Medway rather than crossing the county. Most issues never get that far though: average first response is 3.3 minutes and the majority are fixed remotely.
What does managed IT support cost in Medway?
A fixed monthly price per user, on a 12-month rolling contract with a 60-day exit clause. Our pricing page sets out exactly what is included.
Looking for IT support in Medway?
Book a free 15-minute assessment with a senior engineer. We’ll tell you exactly what managed IT support would look like for your business: no obligation, no hard sell.