IT support for Gravesend businesses.
WikiTech provide managed IT support for businesses across Gravesend and Gravesham, with engineers based in nearby Medway and Maidstone and remote response measured in minutes.
Dependable IT for Thames-side business.
Gravesend’s business community runs from Thames-side industry and logistics through to town-centre professional services, trades, and a growing number of businesses drawn by Ebbsfleet’s expansion next door. Most are SMEs without in-house IT, which means the provider has to be the IT department, not just a ticket queue.
WikiTech support businesses across Gravesend, Northfleet, Meopham, and the surrounding villages. Remote support resolves most issues within minutes, with a 3.3-minute average first response. For on-site work, engineers based in Rochester and Chatham are minutes away, backed by our Maidstone base around half an hour out.
You’ll have a named Technical Account Manager, engineers who know your systems, and one fixed monthly price per user, so a bad month doesn’t come with a bigger invoice.
Full-service managed IT for Gravesend businesses.
Managed IT Support
For Gravesend SMEs without in-house IT, we are the IT department: day-to-day support, proactive monitoring, and a named engineer who knows your setup, all for one fixed monthly price per user.
Learn more →Microsoft 365
Microsoft 365 supplied, set up, and managed properly: Teams, SharePoint, Exchange, and licensing that matches what your team actually uses. WikiTech are a Microsoft Partner.
Learn more →Cybersecurity
Microsoft Defender, Intune device management, email protection, MFA, Conditional Access, and Cyber Essentials certification: a layered security approach for Gravesend businesses of all sizes.
Learn more →Cyber Essentials
Full Cyber Essentials and CE+ certification service: audit, remediation, submission, and assessor liaison. Required for government contracts and increasingly expected by clients and insurers.
Learn more →Cloud & Azure
Cloud moves sized for smaller businesses: retire the old office server in favour of Azure or Microsoft 365 without drama, with the cutover done out of hours.
Learn more →VoIP & Telephony
Cloud phone systems for Gravesend businesses still on ageing ISDN lines: VoiceFlex Flow, Microsoft Teams Voice, and 3CX, with the January 2027 PSTN switch-off handled before it becomes urgent.
Learn more →Most issues fixed in minutes. On-site when it matters.
The majority of IT support is delivered remotely, and for most day-to-day issues that’s faster and more effective than waiting for a visit. When a ticket comes in, our team are on it within minutes, working directly in your systems.
When something needs hands-on attention (hardware, cabling, Wi-Fi, comms cabinets), Gravesend is one of our better-covered towns: WikiTech engineers live in neighbouring Medway, so on-site response doesn’t depend on someone crossing the county.
Planned visits are scheduled around your working day; emergency call-outs get an engineer who already knows your setup.
Remote-first, always fast
3.3-minute average first response. Most issues diagnosed and resolved remotely without any need to wait for a site visit, so your team stays productive.
Local engineers across Kent
Engineers based in Maidstone, Sittingbourne, Rochester, Chatham, and Orpington: on-site coverage across Kent without long wait times.
Engineers who know your systems
On-site visits are always carried out by engineers familiar with your environment, not an unknown contractor who’s never seen your setup before.
Planned and emergency visits
Scheduled for installations, infrastructure changes, and quarterly reviews, or emergency response when something needs hands-on attention fast.
What makes us different.
Minute average response
Not a target, an average. When your team raise a ticket, they hear back fast. Every time.
SLA compliance
We’ve never missed our SLA commitments. That’s not luck, it’s how we’re structured and staffed.
Client retention
Every client who has joined WikiTech has stayed. With a 60-day exit clause in every contract, they stay because it works.
Day exit clause
12-month rolling contracts with a 60-day exit clause in every agreement. No lengthy tie-ins. We earn your business every month.
Gravesend and across Gravesham.
WikiTech support businesses across Gravesend and the North Kent riverside. Remote support reaches everywhere; on-site engineers cover the area from Medway and Maidstone.
Gravesend
Town centre, riverside, and the surrounding commercial areas: primary coverage.
Northfleet
Industrial riverside businesses and the growing Ebbsfleet fringe.
Ebbsfleet
Garden City businesses and the international station area.
Meopham & Istead Rise
Villages south of the town along the A227.
Dartford
Crossways and the Crossing corridor, around 15 minutes west.
Medway
Rochester, Chatham, Gillingham: WikiTech engineers live here.
Maidstone
County town HQ, around 30 minutes away: WikiTech’s primary base.
Further afield
Remote support everywhere. On-site visits outside our standard area are quoted to cover travel.
Questions Gravesend businesses ask us.
We have no in-house IT at all. Can you handle everything?
Yes, and that describes most of our clients. WikiTech act as your full IT department: helpdesk, security, Microsoft 365, hardware, and the planning conversations, with a named Technical Account Manager as your single point of contact.
How close is your nearest engineer to Gravesend?
Engineers live in Rochester and Chatham, a few minutes along the A2, with our Maidstone HQ around half an hour away. Most issues are fixed remotely first though: our average first response is 3.3 minutes.
Do you cover Northfleet, Ebbsfleet, and the villages?
Yes. Northfleet, Ebbsfleet, Swanscombe, Meopham, and Istead Rise are all standard coverage, with remote support reaching everywhere instantly.
How does your pricing work?
One fixed monthly price per user. No surprise invoices after a bad month, no counting tickets. Contracts are 12-month rolling with a 60-day exit clause.
What happens when we switch from our current provider?
WikiTech handle the handover directly with your outgoing provider: accounts, licences, documentation, and access are transferred in a planned switch, and your team keep working throughout.
Looking for IT support in Gravesend?
Book a free 15-minute assessment with a senior engineer. We’ll tell you exactly what managed IT support would look like for your business: no obligation, no hard sell.