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WikiTech Managed IT Support Partner
02038 220899

Managed IT Support Pricing Kent and South East London

Simple, fixed monthly pricing for businesses that want issues fixed properly, with clear ownership and no being passed around. Minimum 5 users. If your setup needs improvements before we can support it properly, we’ll agree that upfront.

Book a 15-minute Assessment

Our Pricing Plans

Simple, transparent pricing for managed IT support in Kent and South East London. Choose the additional services that fit your risk level and the protection you need.

  • Senior-only support, no hand-offs.
  • Clear SLAs and transparent reporting.
  • Upgrade anytime as your needs change.

Onboarding or project work is quoted upfront.
On-site support available as an add-on.

Standard Support

Standard Support

Fast, reliable remote support and solid day-to-day IT management for your business.

£40 / user / month

ex VAT  ·  12-month rolling contract

  • Unlimited remote support
  • Microsoft 365 management
  • Remote monitoring and management of servers, network & Wi-Fi infrastructure
  • 30-minute SLA response
  • Support hours: 08:00–17:30 (Mon–Fri)
  • Quarterly Technical Account Manager review
  • Bi-monthly proactive maintenance
  • Monitoring and alerts for key infrastructure
  • On-site visits quoted and charged separately
Book a 15-minute Assessment
Premium Support

Premium Support

Everything in Standard, plus on-site support, security, backup and Cyber Essentials. bills.

£55 / user / month

ex VAT  ·  12-month rolling contract

  • Everything in Standard support
  • On-site visits included — no call-out charges
  • Email security — Microsoft Defender or Mesh Gateway
  • Cloud backup — email, OneDrive & SharePoint
  • Cyber Essentials support included year-round
  • 30-minute SLA response
  • Support hours: 08:00–17:30 (Mon–Fri)
  • Quarterly Technical Account Manager review
  • Predictable monthly cost — budget with confidence
Book a 15-minute Assessment

Optional extras

Need something more?

Both plans cover your day-to-day IT needs. If you need more — extended hours, emergency cover, or regular on-site time — we can build that in. Everything below is available on top of either plan, quoted on request.

🕐

Extended Support Hours

Need cover beyond standard business hours? We can extend your support window to include evenings or Saturdays — useful for shift-based teams or client-facing businesses that can't go down.

Quoted on request

🚨

24/7 Emergency Support

For critical failures that genuinely can't wait until morning. A direct line to a senior WikiTech engineer, any time of day or night — because some problems are too expensive to leave until 9am.

Quoted on request

🏢

On-Site Days

Scheduled engineer visits for hands-on support, staff training, or hardware work — or a dedicated security day to review your setup, tighten configurations, and prepare for audits like Cyber Essentials.

Quoted on request

How We Price Your Support

Your monthly cost is based on

  • Number of users
  • Number of locations
  • Your compliance requirements
  • Current setup and condition
  • The level of security and protection you need

What Our Clients Say

"The team has gone above and beyond. They don't just provide IT support, they look at all our systems and processes and design a strategy to innovate and improve everything. The end result is vastly improved productivity and reporting. They transformed legacy Excel spreadsheets into automated PowerApps. The on-hand development really helps."

UK Pool Store
Glan Davies, Managing Director

"The team are professional and outstanding. Support is fantastic, they go the extra mile and answer the phone within a few rings, no logging a ticket and we'll call you back (then you are left waiting for up to 2 hours). They've transformed the business with recent key projects; they were delivered quickly and extremely well."

Ferns Group
Harry Fern, Managing Director

"These guys are integral to our business and valued members of the team. They ensure the business is continually moving forward with new tech. We've recently overhauled all our manual, paper processes into digital automated systems and we've seen a huge productivity growth that is going to allow us to grow and expand."

So Clean
Nick Gasson, Managing Director

Quick Answers to Your Top Questions on pricing

Frequently Asked Questions (FAQs)

Find answers to the most common questions about Managed IT Services in Kent. If you can't find what you're looking for here, please contact us.

Do you charge per user or per device?

We price per user, because support is driven by the people using the systems. Devices and setup complexity are factored into the quote.

Is Microsoft 365 included?

Microsoft 365 support is included. Licences are billed separately unless agreed as part of your package.

What’s your minimum contract size?

Our minimum is 5 users.

Do you offer fixed pricing?

Yes. Once scope is confirmed, we provide a fixed monthly price so you can budget properly.

Are there any setup fees?

Sometimes. If your setup needs tidying or a migration before we can support it properly, we’ll quote that upfront.

Can you take over from our current provider?

Yes. We’ll handle the handover and make sure access, documentation and ownership are clear from day one.

The 15-minute Assessment

Tell us about your setup, including how much users, where you're based, and the challenges you're currently experiencing. We'll identify the risks, spot any quick wins, and if we can, fix it right there on the call. We'll even give you a plan and next steps to follow.

Book a 15-minute Assessment
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