IT support for London businesses —
without the London price tag.
WikiTech provide managed IT support for businesses across London and South East London. Remote-first, with an engineer based in Orpington for on-site coverage across the city.
IT Support London
Kent-based. London-ready.
WikiTech already work with businesses across London and the reasoning is simple: good IT support is about the quality of the engineers and the speed of response, not the postcode of the office. Remote support resolves the vast majority of issues instantly regardless of where you or we are based.
London businesses often find themselves paying a significant premium to London-based MSPs — for the location rather than the service. WikiTech bring the same senior-engineer quality, the same Microsoft Partner accreditation, and the same SLA performance at rates that reflect Kent overheads rather than London rents.
For on-site requirements, WikiTech have an engineer based in Orpington — well-placed for South East London, the City fringe, and Canary Wharf. For businesses further into London, on-site visits are available and quoted to cover travel.
What we do
Full-service managed IT for London businesses.
WikiTech provide the complete IT function for the businesses we support — not just a helpdesk, but strategic IT management, infrastructure, security, and ongoing development. All delivered at rates that don't include a Zone 1 rent premium.
Managed IT Support
Day-to-day helpdesk support for your London team — 3.3-minute average first response, named engineers who know your systems, and proactive monitoring that catches problems before they become outages. Remote-first by design.
Learn more →Microsoft 365
Licensing, deployment, and ongoing management of Microsoft 365 — Teams, SharePoint, Exchange, and the full suite. WikiTech are a Microsoft Partner, supplying and supporting M365 for London businesses at competitive rates.
Learn more →Cybersecurity
Microsoft Defender, Intune device management, email protection, MFA, Conditional Access, and Cyber Essentials certification — a layered security approach suited to the threat environment London businesses face.
Learn more →Cyber Essentials
Full Cyber Essentials and CE+ certification service — audit, remediation, submission, and assessor liaison. Required for government contracts and increasingly expected by clients, partners, and insurers across London.
Learn more →Cloud & Azure
Azure Virtual Desktop, cloud migrations, hosted infrastructure, and ongoing Azure management. WikiTech migrate London businesses from on-premise servers to Azure — zero downtime, no disruption to your team.
Learn more →VoIP & Telephony
Cloud phone systems for London businesses — VoiceFlex Flow, Microsoft Teams Voice, and 3CX. ISDN and PSTN switch-off support ahead of the January 2027 deadline, with remote configuration across all London locations.
Learn more →The London MSP problem
You're paying for their postcode.
London MSPs charge a premium that reflects their office rent and London salaries rather than the quality of support you receive. The engineers are often the same calibre — or less experienced — than those at specialist providers outside the city. What you're paying extra for is geography.
Remote-first IT support has made location largely irrelevant for day-to-day support. WikiTech's engineers have the same Microsoft accreditations, the same tooling, and in many cases more specialised expertise in Azure, Intune, and custom development than a generalist London MSP.
The difference is that our costs reflect Kent, not Canary Wharf. That saving passes directly to you — without any compromise on the quality of engineers, the speed of response, or the depth of expertise your business receives.
✓ Microsoft Partner accreditation
Same accreditation as any London MSP — without the London overhead. WikiTech are a certified Microsoft Partner, supplying and supporting the full Microsoft stack.
✓ 3.3 min average response
Faster than most London providers. Remote support doesn't care about geography — when your team raise a ticket, we're on it in minutes regardless of where we're based.
✓ Senior engineers on every ticket
No offshore helpdesk. No junior triage. Engineers who know your systems handle your tickets from first contact through to resolution — every time.
✓ Competitive pricing
Kent overheads mean better value. You pay for the service, not the postcode. Same quality of support, same accreditations — without the Zone 1 surcharge baked into the monthly fee.
Remote & on-site
On-site in South East London. Available across the city.
WikiTech have an engineer based in Orpington — one of the best-placed locations for covering South East London. Greenwich, Lewisham, Southwark, Bermondsey, Canary Wharf, and the City fringe are all within straightforward reach, without the delays and costs of an engineer travelling in from central Kent.
For businesses in Central London, West London, or North and East London, on-site visits are available and quoted individually to cover travel time. The engineers who attend will be the same team who know your systems — not a contractor or unfamiliar face sent in from a third party.
Orpington engineer — SE London coverage
Fast on-site response across South East London, Bromley, Croydon, and the City fringe — without the wait times of an engineer commuting from further afield.
Remote-first, always fast
The vast majority of issues are resolved remotely — 3.3-minute average first response means your London team aren't waiting around when something goes wrong.
Central & West London on-site
On-site visits to Mayfair, Soho, Victoria, and beyond are available and quoted to cover travel. Engineers who know your environment attend every visit.
Planned and emergency visits
Scheduled for installations, infrastructure changes, and quarterly reviews — or emergency response for situations that genuinely need hands-on attention.
Why London businesses choose WikiTech
The numbers behind the service.
Minute average response
Not a target — an average. When your London team raise a ticket, they hear back fast. Every time, regardless of the time of day.
SLA compliance
We've never missed our SLA commitments. That's not luck — it's how we're structured, staffed, and how we prioritise client work.
Average client relationship
Businesses don't stay for three years because they have to — our contracts have a 60-day exit clause. They stay because it works.
Day exit clause
12-month rolling contracts with a 60-day exit clause in every agreement. No lengthy tie-ins. We earn your business every month.
Coverage area
Covering London — north, south, east, and west.
WikiTech support businesses across London with remote-first support that works from anywhere, and on-site coverage anchored by our Orpington engineer for South East London.
South East London
Greenwich, Lewisham, Southwark, Bermondsey — engineer based locally for fast on-site response
Bromley & Orpington
Engineer based locally — fastest on-site response in London, covering Bromley, Orpington, and the surrounding area
Croydon
Town centre and business parks — good transport links and straightforward access for our Orpington engineer
City of London & Canary Wharf
Financial district — remote-first support, on-site visits available and quoted to cover travel
West End & Central London
Mayfair, Soho, Victoria — remote support standard, on-site visits quoted to cover travel
North & East London
Shoreditch, Hackney, Islington — remote support with full coverage, on-site visits quoted to cover travel
South West London
Richmond, Wimbledon, Wandsworth — remote-first, on-site visits available and quoted to cover travel
Kent border
Bromley, Orpington, Dartford — rapid on-site from our local engineer, with full Kent engineer network behind
Looking for IT support in London?
Book a free 15-minute assessment with a senior engineer. We'll tell you exactly what managed IT support would look like for your business — no obligation, no hard sell.