IT support for Medway businesses.
WikiTech provide managed IT support across Medway — with engineers based in Rochester and Chatham for fast local response when you need it.
IT Support Medway
Local engineers. Enterprise-level IT.
WikiTech support businesses across the Medway towns — Rochester, Chatham, Gillingham, Strood, and Rainham — with engineers based locally in Rochester and Chatham. When something needs hands-on attention, on-site response is fast because our team are already nearby. We're not sending an engineer from the other side of Kent.
Medway is one of Kent's largest business areas, with a diverse mix of professional services, manufacturing, logistics, and retail. From businesses on Medway City Estate and Gillingham Business Park to professional services firms along Rochester High Street and retail operations in Strood, the range of IT requirements across the towns is significant — and WikiTech are set up to meet all of it.
WikiTech bring the kind of IT support usually only available to larger businesses within reach of Medway's SMBs. That means a named Technical Account Manager, proactive monitoring, Microsoft Partner-backed cloud and security services, and a team invested in your business for the long term — not just reactive helpdesk cover.
What we do
Full-service managed IT for Medway businesses.
WikiTech provide the complete IT function for the businesses we support — not just a helpdesk, but strategic IT management, infrastructure, security, and ongoing development tailored to how Medway businesses work.
Managed IT Support
Day-to-day helpdesk support for your Medway team — fast remote response, a named engineer who knows your systems, and proactive monitoring that catches problems before they become outages.
Learn more →Microsoft 365
Licensing, deployment, and ongoing management of Microsoft 365 — Teams, SharePoint, Exchange, and the full suite. WikiTech are a Microsoft Partner, supplying and supporting M365 for businesses across Medway and Kent.
Learn more →Cybersecurity
Microsoft Defender, Intune device management, email protection, MFA, Conditional Access, and Cyber Essentials certification — a layered security approach suited to Medway businesses of every size and sector.
Learn more →Cyber Essentials
Full Cyber Essentials and CE+ certification service — audit, remediation, submission, and assessor liaison. Required for government contracts and increasingly expected by clients and insurers across the Medway area.
Learn more →Cloud & Azure
Azure Virtual Desktop, cloud migrations, hosted infrastructure, and ongoing Azure management. WikiTech migrate Medway businesses away from ageing on-premise servers to scalable cloud infrastructure — with zero downtime.
Learn more →VoIP & Telephony
Cloud phone systems for Medway businesses — VoiceFlex Flow, Microsoft Teams Voice, and 3CX. ISDN and PSTN switch-off support ahead of the January 2027 deadline, with smooth migrations and no disruption to operations.
Learn more →Remote & on-site
Most issues fixed in minutes. On-site when it matters.
Remote support handles more than 90% of issues instantly — often before the end of the call. When a ticket comes in, our team are working directly in your systems within minutes. For day-to-day problems, remote is faster than waiting for anyone to drive to your office.
For the issues that do require a physical presence, WikiTech have engineers based in Rochester and Chatham. When you need someone on-site in Medway, you're getting an engineer who already knows your systems — not a contractor who's never seen your setup before and is reading from a ticket description.
For clients further afield, on-site visits are quoted to reflect travel time — ensuring the right engineer attends, every time, regardless of location.
Remote-first, always fast
3.3-minute average first response. Most issues diagnosed and resolved remotely — your Medway team stays productive without waiting for a site visit.
Engineers in Rochester & Chatham
Local engineers in the heart of Medway — on-site response when you need it, without the long wait times that come with a distant provider.
Engineers who know your systems
On-site visits are always carried out by engineers familiar with your environment — not an unknown contractor working from a ticket description.
Planned and emergency visits
Scheduled for installations, infrastructure changes, and quarterly reviews — or emergency response when something needs hands-on attention fast.
Why Medway businesses choose WikiTech
What makes us different.
Minute average response
Not a target — an average. When your team raise a ticket, they hear back fast. Every time, without exception.
SLA compliance
We've never missed our SLA commitments. That's not luck — it's how we're structured, staffed, and managed.
Average client relationship
Businesses don't stay for three years because they have to — our contracts have a 60-day exit clause. They stay because it works.
Day exit clause
12-month rolling contracts with a 60-day exit clause in every agreement. No lengthy tie-ins. We earn your business every month.
Coverage area
Medway and across Kent.
WikiTech support businesses across the Medway towns and the wider Kent area. Remote support reaches everywhere — on-site engineers cover Medway, Kent, and the South East.
Rochester
City centre, Medway Valley Leisure Park, Castle area, Rochester High Street
Chatham
Historic Dockyard area, Pentagon Centre, Chatham business parks
Gillingham
Town centre, Gillingham Business Park, Medway City Estate
Strood
Strood Retail Park, Temple Waterfront, A2 corridor businesses
Rainham & Sittingbourne
Rainham, Newington, Sittingbourne — nearby coverage from our Kent base
Maidstone
County town, 20 mins from Medway — WikiTech HQ at 21 Curzon Road
Gravesend & Dartford
Western edge of Kent — Gravesend, Dartford, A2/M2 corridor
Faversham & Swale
Eastern coverage — Faversham, Sittingbourne, Sheerness and surrounding areas
Looking for IT support in Medway?
Book a free 15-minute assessment with a senior engineer. We'll tell you exactly what managed IT support would look like for your business — no obligation, no hard sell.